Money and bills guides
Step-by-step help with money and bills problems: what you are owed, the first message to send and what to do if they say no. Rules checked against official sources.
- Money and billsSent money to the wrong account? How to get it backBank transfer to the wrong account? Your bank must try to recover it, answer a complaint in 15 business days, and help you claim. Here is what to send.1 November 2026
- Money and billsInsurance claim denied? How to appeal it, step by stepFind the exact reason, check it against your policy wording, write an appeal they have to answer, and take it to the free ombudsman or external review if they still say no.30 October 2026
Packs for money and bills
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Dentist or Vet Bill Dispute$12Bring a dentist or vet bill back to what you agreed. It compares it with the estimate, asks for records and writes the dispute and a fair payment plan.
Friend or Family Owes You Money$12Get back money a friend or relative owes you, kindly. It works out the balance, checks loan or gift and writes the first message and a repayment plan.
Lower Your Credit Card Interest$12Pay less credit card interest. It scripts the call for a lower APR, checks if a balance transfer saves money and builds a payoff plan.
Fix a Credit Report Error$12Get errors on your credit report fixed. It checks each entry, writes the disputes to every agency and the lender, and answers their replies.
Get Bank Fees Refunded$12Get your bank fees refunded. It adds up the fees, writes the call and the complaint, and takes it to the ombudsman or regulator if the bank says no.
Appeal Your Property Tax$12Lower your property tax or council tax band. It finds your deadline first, then checks the record and similar homes and writes the appeal.
Wedding or Event Supplier Let You Down$12Get a fair refund from a wedding or event supplier who let you down. It works out the amount and writes each message, calm and firm.
Used Car Turned Out Faulty$12Get a faulty used car fixed or your money back. It checks your deadlines, picks the dealer or the finance company and writes every message.