Problem Pack for shopping
Marked Delivered, Never Arrived
Tracking says delivered but nothing came. It works out who must refund you and writes the messages to the seller, the marketplace and your bank.
Works for: UK, EU, US, Canada and Australia
See it in action
An example. The situation is made up to show how the pack works.
The situation
A £129 coffee grinder from an online shop is marked delivered to your block of flats in the UK, signed for under a name nobody in the building knows. You chose no safe place and paid by debit card.
It asks you, for example
- Which country you are in
- What you ordered, from whom, and the total
- When tracking says it arrived, and the courier
- Any photo, signature or safe place shown
Subject: Parcel not received: order 662091
Hello,
My order 662091 for a coffee grinder (£129.00) is marked delivered on 21 October at 10:42 and signed for under a name I do not recognise. No one by that name lives in my building, and I did not choose a safe place or ask anyone to sign for me. I have checked with my neighbours and the building's post room, and the parcel is not there.
Under the Consumer Rights Act 2015, the goods stay at your risk until they reach me.
Please refund £129.00 to my card, or send a replacement with signature required. Please confirm which by 13 November.
Kind regards,
[YOUR NAME]
If the shop says the scan proves delivery, it answers on the signature, then sets up the debit card chargeback.
A skill for Claude, ChatGPT, Gemini, Grok or Copilot, or a text file for any AI chat, that turns your AI into a missing-parcel specialist for your case.
It walks you through the checks first, then tells you honestly how strong your claim is and writes every message to the seller, the marketplace or your bank. Paste in their reply and it tells you what to send back.
What you are buying
- A checklist to find the parcel before you claim
- A clear answer on whether the seller or courier is responsible
- Messages with your dates, tracking details and a deadline
- Answers to the 12 most common replies you will get
- Legal advice. For court papers or large sums, see a lawyer or a free advice service.
- A way to claim for a parcel you did get
- A tracking app or a courier service
- An app, a login or a subscription. You pay once.
The message most people send, and the one this pack writes
Subject: Where is my parcel Hi, My parcel says delivered but I never got it. This is really annoying as I needed it this week. Can you please look into it and let me know what happened? I would like this sorted. Thanks
No order number, no detail on the photo, no clear ask and no date. Easy to stall.
Subject: Parcel not received: order 77104 Hello, My order 77104 for wireless headphones ($179.99) is marked delivered on 12 May at 2:14 pm, but I have not received it. The delivery photo shows a parcel at a blue door. My front door is grey; a photo is attached. I did not choose a safe place and no one signed. My neighbours and building do not have it. Please refund $179.99 to my card, or send a replacement with signature required. Please confirm which by 20 May. If I have not heard from you by then, I will dispute the charge with my card issuer. Jordan Lee
Facts from the tracking, the checks done, one ask and a date. An invented example from the pack.
What it does
Words you can type at any time. You do not need them to start.
| Start it | Asks 5 short questions, starting with your country |
| checks | Gives you the list of places and people to check first |
| Answer the questions | Tells you how strong your claim is and who to ask |
| next message | Writes the next message for the seller, marketplace or bank |
| they replied: <paste> | Says what their reply means and writes your answer |
| case file | Shows one summary of facts, proof, messages and dates |
| phone script | Gives you what to say on a call and the email to send after |
How you use it
- Open a new chat in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work.
- Attach the text file to a new chat in any AI and type "Follow this file". Or upload it once as a skill to Claude, ChatGPT, Gemini, Grok or Copilot.
- Answer its questions in your own words. It works through the problem with you from there.
See the set-up steps for each AI before you buy.
What arrives
A zip file, straight after you pay. Inside: the pack as a ready-to-upload skill with its SKILL.md, the same pack as one text file for any AI, and a start-here PDF with both set-ups.
Good to know
- Your deal is with the seller, not the courier, unless you hired the courier yourself.
- Save the courier's photo and any doorbell video now. Some systems delete clips after a few days.
- Only use one route at a time. A card dispute can close an open eBay, Amazon or PayPal case.
- If the parcel turns up later, it tells you to tell the seller and pay back any refund.
- It writes, you send. Nothing goes out for you.
- Part of the Money Back Kit: 7 packs for $39.
- Or get Every Problem Pack: all of them for $99.
- 14 days to get your money back if it does not do what this page says.
What is in the download
4 files in one zip, ready straight after you pay.
| START-HERE.pdf | The two ways to set it up, step by step, and the commands you can type. |
|---|---|
| 1 - Skill | A ready-to-upload skill (.zip) and its SKILL.md. Upload it once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot and it switches on whenever this problem comes up. |
| 2 - Text file for any AI | The same pack as one text file, about 3,500 words. Attach it to a chat or add it to a project in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work. |
Guides for this
Questions
Which AI does it work with?
Claude, ChatGPT, Gemini, Grok and Microsoft 365 Copilot take it as a skill: upload it once and it switches on by itself. On any AI and any plan, attach the text file to a new chat and type "Follow this file", or add it to a project.
How do I get it?
Pay once by card. The download button appears straight after payment and your receipt comes by email. No account, no subscription.
Can I keep it ready for next time?
Yes. Upload the skill once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot, or add the text file to a ChatGPT Project or custom GPT, a Claude Project, a Grok project or a Copilot agent. The start-here guide shows each.
Does it send anything for me?
No. It writes each message and you read it and send it yourself.
Is this legal advice?
No. It helps you put your case clearly and keep it moving. For large sums, a court date or anything you are unsure about, speak to a lawyer or a free advice service where you live.
What if it does not work for me?
You have 14 days to get your money back if it does not do what this page says. Tell us what you asked it and what it returned.
More shopping
See all
Buyer Made a False Claim$12Keep your money when a buyer makes a false claim. It answers item not received, not as described, empty-box returns and chargebacks with proof.
Warranty Claim Refused$12Get a refused warranty claim paid, or the same result from the seller. It challenges the refusal, checks your rights and writes each message.
Seller Won't Refund$12Get your money back from a seller who says no. It answers each excuse and writes every message, up to a card or marketplace claim.