Problem Pack for shopping
Seller Won't Refund
Get your money back from a seller who says no. It answers each excuse and writes every message, up to a card or marketplace claim.
Works for: UK, EU, US, Canada and Australia
See it in action
An example. The situation is made up to show how the pack works.
The situation
You bought a €480 washing machine online from a shop in Ireland in March. Since October it leaks on every wash, and the shop tells you to contact the manufacturer.
It asks you, for example
- Which country you are in
- What you bought, from whom, and the price
- When you bought it and when it arrived
- What is wrong with it
Subject: Repair or replacement request: order 30417, washing machine
Hello,
I bought a washing machine from you on 12 March 2026 for €480, delivered on 16 March (order 30417).
Since 2 October it has leaked water from the door seal on every wash. I have used it normally and attach a short video of the fault.
Your team told me to contact the manufacturer. My contract is with you as the seller. Under EU consumer law, the seller is responsible under the legal guarantee of at least two years, and a fault in the first year is presumed present at delivery.
Please repair or replace the machine at no cost to me, and confirm the date by 13 November 2026.
Kind regards,
[YOUR NAME]
If they stall past the date, it writes the chase with a final deadline, then plans the card dispute or consumer body step.
A skill for Claude, ChatGPT, Gemini, Grok or Copilot, or a text file for any AI chat, that turns your AI into a refund specialist for your case.
It asks the right questions, tells you honestly how strong your case is, then writes every message from the first request to the final notice. When the seller replies, paste it in and it tells you what they mean and what to send back.
What you are buying
- A refund specialist you set up in two minutes
- Messages with your dates, amounts and a deadline
- Answers to the 12 most common seller excuses
- Steps for eBay, Amazon, Vinted, PayPal and card disputes
- Legal advice. For court papers or large sums, see a lawyer or a free advice service.
- A way to get money you are not owed
- A promise the seller will pay
- An app, a login or a subscription. You pay once.
The message most people send, and the one this pack writes
Subject: Refund please Hi, I am very unhappy with my coffee machine. It does not work properly and I want a refund. I think this is really poor service and I will be leaving a bad review. Please sort this out as soon as possible. Thanks
No order number, no dates, no right named, no deadline. Easy to ignore.
Subject: Refund request: order 48213, coffee machine Hello, I bought a coffee machine from you on 2 March for £349, delivered on 4 March (order 48213). On 20 March it stopped heating water. A video of the fault is attached. Your chat team told me to contact the manufacturer. My contract is with you, and I am rejecting the machine as faulty within 30 days of delivery. Please refund £349 to my card and arrange collection. Please confirm by 31 March. If I have not heard from you by then, I will raise a claim with my card provider. Kind regards, Sam Patel
Facts, the right, one ask, a date and the next step, in under 120 words. An invented example from the pack.
What it does
Words you can type at any time. You do not need them to start.
| Start it | Asks 5 short questions, starting with your country |
| Answer the questions | Tells you how strong your case is, what to ask for and your deadlines |
| next message | Writes the next message for where you are now |
| they replied: <paste> | Says what their reply means and writes your answer |
| phone script | Gives you what to say on a call and the email to send after |
| case file | Shows one summary of facts, proof, messages and dates |
| firmer or shorter | Rewrites the last message firmer or shorter |
How you use it
- Open a new chat in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work.
- Attach the text file to a new chat in any AI and type "Follow this file". Or upload it once as a skill to Claude, ChatGPT, Gemini, Grok or Copilot.
- Answer its questions in your own words. It works through the problem with you from there.
See the set-up steps for each AI before you buy.
What arrives
A zip file, straight after you pay. Inside: the pack as a ready-to-upload skill with its SKILL.md, the same pack as one text file for any AI, and a start-here PDF with both set-ups.
Good to know
- Some marketplace windows are only days long. Do not mark an order as fine until you have checked it.
- Only use one route at a time. A card dispute can close an open eBay, Amazon or PayPal case.
- Works in your language and your currency.
- Where it is not sure of a rule in your country, it tells you to check the official site.
- It writes, you send. Nothing goes out for you.
- Part of the Money Back Kit: 7 packs for $39.
- Or get Every Problem Pack: all of them for $99.
- 14 days to get your money back if it does not do what this page says.
What is in the download
4 files in one zip, ready straight after you pay.
| START-HERE.pdf | The two ways to set it up, step by step, and the commands you can type. |
|---|---|
| 1 - Skill | A ready-to-upload skill (.zip) and its SKILL.md. Upload it once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot and it switches on whenever this problem comes up. |
| 2 - Text file for any AI | The same pack as one text file, about 3,400 words. Attach it to a chat or add it to a project in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work. |
Guides for this
Questions
Which AI does it work with?
Claude, ChatGPT, Gemini, Grok and Microsoft 365 Copilot take it as a skill: upload it once and it switches on by itself. On any AI and any plan, attach the text file to a new chat and type "Follow this file", or add it to a project.
How do I get it?
Pay once by card. The download button appears straight after payment and your receipt comes by email. No account, no subscription.
Can I keep it ready for next time?
Yes. Upload the skill once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot, or add the text file to a ChatGPT Project or custom GPT, a Claude Project, a Grok project or a Copilot agent. The start-here guide shows each.
Does it send anything for me?
No. It writes each message and you read it and send it yourself.
Is this legal advice?
No. It helps you put your case clearly and keep it moving. For large sums, a court date or anything you are unsure about, speak to a lawyer or a free advice service where you live.
What if it does not work for me?
You have 14 days to get your money back if it does not do what this page says. Tell us what you asked it and what it returned.
More shopping
See all
Buyer Made a False Claim$12Keep your money when a buyer makes a false claim. It answers item not received, not as described, empty-box returns and chargebacks with proof.
Warranty Claim Refused$12Get a refused warranty claim paid, or the same result from the seller. It challenges the refusal, checks your rights and writes each message.
Marked Delivered, Never Arrived$12Tracking says delivered but nothing came. It works out who must refund you and writes the messages to the seller, the marketplace and your bank.