Problem Pack for travel
Hotel or Holiday Booking Refund
Get a refund from a hotel, booking site or package holiday. It works out who owes you and writes every message.
Works for: UK, EU, US, Canada and Australia
See it in action
An example. The situation is made up to show how the pack works.
The situation
You booked a £1,780 flight and hotel package to Crete by credit card. Three weeks before departure, the organiser swapped your four-star beachfront hotel for a three-star hotel 8 km inland.
It asks you, for example
- Where you live, and where the stay was
- Who you booked with
- Room only, or a package with flights
- What went wrong, and what you paid
Subject: Refund request: booking HX-60318, Crete, 14 to 21 November 2026
Dear Customer Relations,
On 12 March 2026 I booked a package holiday with you, booking HX-60318: return flights from Bristol and seven nights at a four-star beachfront hotel in Crete, 14 to 21 November 2026, for £1,780 for two people.
On 24 October 2026 you told me the hotel has changed to a three-star hotel 8 km inland. This is a major change to the package I booked, and I do not accept it.
Under the Package Travel Regulations 2018, I am ending the contract. Please refund the full £1,780 to my credit card within 14 days, by 13 November 2026.
Kind regards,
[YOUR NAME]
If the refund is late or refused, it writes the follow-up, then the Section 75 claim to your card provider.
A skill for Claude, ChatGPT, Gemini, Grok or Copilot, or a text file for any AI chat, that turns your AI into a hotel, rental and package holiday refund helper.
It works out who is responsible, checks your booking terms and package holiday rules, tells you honestly how strong your case is, and writes every message up to a card dispute.
What you are buying
- A checker for who owes you: hotel, site or tour operator
- Refund emails with your real booking facts and amounts
- Replies for the excuses hotels and booking sites use most
- A step plan from first complaint to card dispute
- Legal advice. It gives general information and drafts.
- A booking site or a travel agent.
- A promise you will get a refund.
- An app, a login or a subscription. You pay once.
The message most people send, and the one this pack writes
Subject: Complaint about my holiday Hello, We were really unhappy with our holiday. The hotel was changed and it was not what we expected at all. It ruined our trip. I would like some money back please. Can you let me know what you can do? Thanks
No booking number, no rule, no amount and no date, so they can offer a small voucher and close it.
Subject: Refund request: booking CR-778215, Crete package, 12 to 19 August 2026 Dear Customer Relations, We booked a 7-night package to Crete, booking CR-778215, for £2,180, including a 4-star beachfront hotel. Nine days before departure you moved us to a 3-star hotel 2 km from the beach. Under the Package Travel Regulations 2018, a price reduction is due for the lower standard. Your own price for the same dates at the 3-star hotel was £1,640. Please refund the £540 difference to my card by 12 November 2026. Kind regards, Hannah Whitfield
It names the rule, works the amount out from the operator's own prices and sets a date. An invented example from the pack.
What it does
Words you can type at any time. You do not need them to start.
| Start it | Asks five short questions about your booking |
| Answer the questions | Tells you who owes you, what the rules say and how strong your case is |
| next message | Writes the refund request or the follow-up |
| they replied: <paste> | Explains their answer and writes your reply |
| card dispute | Writes the request to your card provider, with the proof to send |
| escalate | Writes the complaint for the right body in your country |
| case file | Shows your booking, amounts, messages sent and the next date |
How you use it
- Open a new chat in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work.
- Attach the text file to a new chat in any AI and type "Follow this file". Or upload it once as a skill to Claude, ChatGPT, Gemini, Grok or Copilot.
- Answer its questions in your own words. It works through the problem with you from there.
See the set-up steps for each AI before you buy.
What arrives
A zip file, straight after you pay. Inside: the pack as a ready-to-upload skill with its SKILL.md, the same pack as one text file for any AI, and a start-here PDF with both set-ups.
Good to know
- A non-refundable rate does not let a hotel keep your money if it fails to give you the room.
- In the UK and EU, a tour operator selling a package answers for the hotel and the flights.
- Card disputes have time limits, so it puts the date in your diary early.
- It tells you to check current rules on the official site for your country.
- It writes, you send. Nothing goes out for you.
- Part of the Travel Kit: 6 packs for $29.
- Or get Every Problem Pack: all of them for $99.
- 14 days to get your money back if it does not do what this page says.
What is in the download
4 files in one zip, ready straight after you pay.
| START-HERE.pdf | The two ways to set it up, step by step, and the commands you can type. |
|---|---|
| 1 - Skill | A ready-to-upload skill (.zip) and its SKILL.md. Upload it once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot and it switches on whenever this problem comes up. |
| 2 - Text file for any AI | The same pack as one text file, about 3,500 words. Attach it to a chat or add it to a project in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work. |
Questions
Which AI does it work with?
Claude, ChatGPT, Gemini, Grok and Microsoft 365 Copilot take it as a skill: upload it once and it switches on by itself. On any AI and any plan, attach the text file to a new chat and type "Follow this file", or add it to a project.
How do I get it?
Pay once by card. The download button appears straight after payment and your receipt comes by email. No account, no subscription.
Can I keep it ready for next time?
Yes. Upload the skill once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot, or add the text file to a ChatGPT Project or custom GPT, a Claude Project, a Grok project or a Copilot agent. The start-here guide shows each.
Does it send anything for me?
No. It writes each message and you read it and send it yourself.
Is this legal advice?
No. It helps you put your case clearly and keep it moving. For large sums, a court date or anything you are unsure about, speak to a lawyer or a free advice service where you live.
What if it does not work for me?
You have 14 days to get your money back if it does not do what this page says. Tell us what you asked it and what it returned.
More travel
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Car Rental Damage Charge$12Stop paying a rental car charge you do not owe. It makes the company show its proof, disputes unfair damage and fee charges and writes every message.
Cancelled Event or Ticket Refund$12Get your money back for a cancelled or changed event. It writes every message, from the refund request to the card dispute.
Lost or Damaged Luggage$12Claim for a lost, late or damaged bag. It tracks the 7 and 21 day deadlines and writes every message to the airline.
Flight Delay Compensation$12Claim for a delayed, cancelled or overbooked flight. It checks the compensation rules in the EU, UK and Canada and your refund rights in the US and Australia, works out the amount and writes every message to the airline.