Shopping guides
Step-by-step help with shopping problems: what you are owed, the first message to send and what to do if they say no. Rules checked against official sources.
Packs for shopping
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Buyer Made a False Claim$12Keep your money when a buyer makes a false claim. It answers item not received, not as described, empty-box returns and chargebacks with proof.
Warranty Claim Refused$12Get a refused warranty claim paid, or the same result from the seller. It challenges the refusal, checks your rights and writes each message.
Marked Delivered, Never Arrived$12Tracking says delivered but nothing came. It works out who must refund you and writes the messages to the seller, the marketplace and your bank.
Seller Won't Refund$12Get your money back from a seller who says no. It answers each excuse and writes every message, up to a card or marketplace claim.