AI agent pack for customer service
Cancellation Saver
Confirm cancellations cleanly, make one honest save offer within your limits, build a fair cancel page and win back past customers.
See it in action
An example. The situation is made up to show how the pack works.
The situation
You run an online pilates studio at £24 a month. A member emails to cancel, saying money is tight after a house move. Your card allows 25% off for up to 2 months.
It asks you, for example
- Your plans, prices and how they are billed
- How cancelling works, and your refund policy
- Whether members can pause or downgrade
- The most you will discount, and for how long
Now: Monthly membership, £24 a month
With offer: £18.00 a month for 2 months (25% off), then £24
Saving: £6.00 a month, £12.00 in total
Hi,
Done: your membership is cancelled and won't renew. You keep full access until the end of your current billing period, and there is nothing more to pay.
As money is tight right now, we could take 25% off for 2 months: £18 a month, then back to £24. Your cancellation is already done and you don't need to reply, but if you would rather stay at that price, reply "stay" and I'll set it up.
[Your name]
If they say no, it confirms with no second offer. It also builds your cancel page, exit survey and win-back emails.
A cancellation and churn helper in 7 skills, one per job, for Claude, ChatGPT, Gemini, Grok or Copilot. It confirms cancellations cleanly and makes one honest save offer within your limits.
Tell it your plans, your cancel terms and what you can offer. It confirms cancellations cleanly, makes one honest offer when it fits, builds your cancel page and exit survey, writes win-back emails and shows you why people leave.
What you are buying
- Ten reply types with templates, from a plain cancel to a chargeback threat
- 7 skills, one per job, each one checking its own work before you see it
- A reason map that picks one offer from your own limits, with the maths shown
- A one-screen cancel flow, a one-question exit survey and a churn reasons table
- An app, a login or a subscription. You pay once.
- A retention trap. It never hides the cancel route, adds steps or uses guilt.
- A billing tool. It writes the replies; you cancel, pause or refund.
- Legal advice. Rules vary by country, and it tells you to check.
Your AI today, and with this
Hi Maya, We're so sorry to see you go! Before we process your cancellation, could you hop on a quick call with our retention team? As a valued customer, here's an exclusive 50% off if you stay, but only until Friday. Are you sure you want to leave?
No confirmation, an extra call, guilt, a deadline nobody set and an offer past the limit.
Hi Maya, Done: your Studio plan is cancelled and won't renew. You keep full access until the end of this month, and there is nothing more to pay. As it's just you now, Solo is £29 a month for one person. Your cancellation is already done and you don't need to reply, but if you would rather switch, reply "Solo" and I'll set it up. Ruth
Confirmed in the first line, one optional offer from the card that fits her reason, and no reply needed if she still wants to go. An invented example from the pack.
The skills inside
7 skills, one per job. A skill is a short instruction file you add to your AI once. It switches on only when you ask for its job, asks a few questions, and checks its work before you see it.
The Different line says what each skill does that a plain AI chat does not.
| Cancellation Reply | Writes the reply to a customer who asked to cancel or how to cancel, with the cancel confirmed in line one.Different: Confirms the cancel in line one with when it takes effect, adds at most one optional line (an offer that fits their reason, or one "why"), nothing after a no. |
| Save Offer Reply | Writes the reply to a customer thinking of cancelling, with one save offer from your limits and the maths.Different: Picks one offer by the customer's reason from a fixed list, never past the limits you set, shows the maths, and keeps the way to cancel in the reply. |
| Hard Cancellation Replies | Writes replies to angry, refund, chargeback, mistaken and third-party cancellation requests, policy first.Different: Cancels first when asked, keeps refunds to your own refund policy, makes no offer to an angry customer, and flags every exception or threat above the draft. |
| Cancel Flow and Exit Survey | Designs a two-screen cancel flow with an optional exit survey, one optional offer and the confirmation email.Different: Two screens only, cancel button the same size as "Keep my plan", one optional question with 8 fixed reasons, and one optional offer tied to a reason. |
| Win-Back Emails | Writes up to three win-back emails to former customers, with eligibility, send dates and the opt-out footer.Different: Three emails at most, on day 30, 60 and 120 after access ends, day 30 only with a real change, and nobody who said stop, complained or closed down. |
| Cancellation Reasons Analysis | Tags pasted cancellation reasons into 8 groups, counts them on fixed thresholds and names what to fix first.Different: Sorts reasons into 8 fixed groups with the sums shown, calls 25% or more a main driver and 10% to 24% one to watch, and gives no percentages under 20 reasons. |
| Cancel Route Check | Checks your cancel page, script, article or email against a fair standard and returns the fixed version.Different: Lists at most eight problems worst first (step, problem, fix), returns the fixed version, and never keeps a call, a hidden link or a forced reason. |
How you use it
- Upload each skill once from the 1 - Skills folder to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot. Each one switches on by itself when its job comes up.
- No skills on your plan, or another AI? Attach the all-in-one file to a chat, or add the skill files to a project or custom GPT.
- Ask for the work in plain words. The skill asks a few short questions first, then does the job.
See the set-up steps for each AI before you buy.
What arrives
A zip file, straight after you pay. Inside:
- A start-here PDF with the clicks for each AI.
- 7 skills, one per job, ready to upload to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot.
- The same skills as text files for ChatGPT, Gemini, Grok, Copilot or any other AI, and one all-in-one file.
Good to know
- When a skill needs your details, it asks a few short questions, then gives you a Save Card. Paste it into a new chat and it asks only for what is new. Questions on cancel flows, the rules or churn reasons get an answer straight away.
- A clear request to cancel is always confirmed. It will not hide the cancel route, add steps, use guilt or invent deadlines, even if asked.
- Subscription cancellation rules are tightening in several countries. It keeps to a strict easy-cancel standard and tells you to check the rules where your customers live.
- Want to spot unhappy customers before they ask to cancel? The Renewal and Upsell pack covers health scores and at-risk plans.
- 14 days to get your money back if it does not do what this page says.
What is in the download
17 files in one zip, ready straight after you pay.
| 00_START_HERE.pdf | The two ways to set it up, the clicks for each AI, and what each skill does. |
|---|---|
| 1 - Skills | 7 skill files (.zip), one per job. Upload each once in Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot.Cancellation Reply, Save Offer Reply, Hard Cancellation Replies, Cancel Flow and Exit Survey, Win-Back Emails, Cancellation Reasons Analysis, Cancel Route Check |
| 2 - Text files for any AI | The same 7 skills as text files, the instructions to paste in a project or custom GPT, and all skills in one file of about 20,100 words to attach to any chat. |
Questions
Which AI does it work with?
Claude, ChatGPT, Gemini, Grok and Microsoft 365 Copilot all take the skills as uploads. Where your plan has no skills, or on any other AI, use the same skills as text files, in a chat or a project.
How do I set it up?
Upload each skill once in Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot. It then switches on by itself when its job comes up. Otherwise, attach the all-in-one file to a chat, or add the skill files to a project or custom GPT. The start-here PDF has the clicks.
Why separate skills instead of one big agent?
Each skill does one job and holds only the rules, numbers and checks for that job, so it stays focused and the AI does not mix jobs up. You can upload just the ones you need.
Can my team use it?
Yes, inside one company. Each person sets it up in their own AI. You cannot resell or publish the files.
Does it send anything for me?
No. It drafts, you read and send. It never contacts anyone.
Is it a subscription?
No. You pay once and the files are yours to keep and change.
What if it does not work for me?
You have 14 days to get your money back if it does not do what this page says. Tell us what you asked it and what it returned.
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