Problem Pack for work and pay
Reply to a Bad Review
Come out of a bad review looking calm and fair. It writes the public reply for Google, Trustpilot, Yelp or Tripadvisor and reports fake ones.
Works for: Any country
See it in action
An example. The situation is made up to show how the pack works.
The situation
You run a small plumbing business in Ohio. A one-star Google review calls your $380 water heater valve repair a rip-off, but your records show the customer approved that fixed price before the work started.
It asks you, for example
- Which country and state you are in
- The business and the review platform
- The review word for word, with stars and date
- Whether you recognise the customer and what happened
Thank you for the feedback. We're sorry the bill came as a surprise. Our records show the $380 fixed price for replacing the water heater valve was quoted and approved before the work started, and it covers parts, the call-out and a 12-month guarantee on the repair. We understand the visit itself was short, so from now on our technicians will explain what the fixed price covers before they begin. If you'd like to talk it through, please email me at [your email].
[Your name], owner
It writes a short private message to the customer, and a report to the platform only if the review breaks a policy.
A skill for Claude, ChatGPT, Gemini, Grok or Copilot, or a text file for any AI chat, that turns your AI into a calm helper for answering bad reviews of your small business.
It sorts the review into fair, harsh, unfair or fake, writes a short public reply for the people reading it later, a private message to the customer, and a report to the platform when a review breaks its rules.
What you are buying
- Short, calm public replies that own the real problem
- Private messages that take the talk offline
- Reports for fake or abusive reviews, naming the rule broken
- Works in ChatGPT, Claude, Gemini, Grok or Copilot
- Legal advice. For defamation or legal threats, talk to a lawyer.
- A way to write fake reviews or pay for removals. It refuses.
- A promise that a review will come down
- An app, a login or a subscription. You pay once.
The message most people send, and the one this pack writes
Subject: Reply to review We are sorry you feel that way. We always provide excellent service and our staff work very hard. We have hundreds of happy customers. Perhaps you came on a busy day. We hope you will give us another chance.
It sounds defensive, owns nothing and could be pasted under any review, so readers trust it less.
Subject: Reply to Google review, 26 October Thank you for telling us. You're right that the wait on Saturday lunchtime was far too long, and I'm sorry. We were a person down that day and didn't keep you updated, which we should have. We now call in extra cover when someone is off at weekends. I'd love to make it up to you; please email me at leah@example.com. Leah, owner
It owns the real problem, says what changed and gives a real contact. An invented example from the pack.
What it does
Words you can type at any time. You do not need them to start.
| Start it | Asks five short questions and for the review word for word |
| Answer the questions | Tells you what kind of review it is and whether to report it |
| next message | Writes the public reply |
| private | Writes a short private message to the customer |
| report | Writes the report to the platform, naming the rule broken |
| they replied: <paste> | Helps with an angry follow-up, a refund demand or a pile-on |
| warmer | Makes the last reply sound more human, still short |
How you use it
- Open a new chat in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work.
- Attach the text file to a new chat in any AI and type "Follow this file". Or upload it once as a skill to Claude, ChatGPT, Gemini, Grok or Copilot.
- Answer its questions in your own words. It works through the problem with you from there.
See the set-up steps for each AI before you buy.
What arrives
A zip file, straight after you pay. Inside: the pack as a ready-to-upload skill with its SKILL.md, the same pack as one text file for any AI, and a start-here PDF with both set-ups.
Good to know
- Platforms remove reviews that break their rules, not reviews that are just harsh.
- Never offer anything in return for removing or changing a review. It breaks platform rules and, in many places, the law.
- Doctors, dentists, lawyers and similar should never confirm someone was a client in a reply.
- Your reply is really for the next customers who read it.
- It writes, you send. Nothing goes out for you.
- Part of the Seller and Freelancer Kit: 5 packs for $29.
- Or get Every Problem Pack: all of them for $99.
- 14 days to get your money back if it does not do what this page says.
What is in the download
4 files in one zip, ready straight after you pay.
| START-HERE.pdf | The two ways to set it up, step by step, and the commands you can type. |
|---|---|
| 1 - Skill | A ready-to-upload skill (.zip) and its SKILL.md. Upload it once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot and it switches on whenever this problem comes up. |
| 2 - Text file for any AI | The same pack as one text file, about 3,200 words. Attach it to a chat or add it to a project in ChatGPT, Claude, Gemini, Grok or Copilot. Free plans work. |
Questions
Which AI does it work with?
Claude, ChatGPT, Gemini, Grok and Microsoft 365 Copilot take it as a skill: upload it once and it switches on by itself. On any AI and any plan, attach the text file to a new chat and type "Follow this file", or add it to a project.
How do I get it?
Pay once by card. The download button appears straight after payment and your receipt comes by email. No account, no subscription.
Can I keep it ready for next time?
Yes. Upload the skill once to Claude, ChatGPT, Gemini, Grok or Microsoft 365 Copilot, or add the text file to a ChatGPT Project or custom GPT, a Claude Project, a Grok project or a Copilot agent. The start-here guide shows each.
Does it send anything for me?
No. It writes each message and you read it and send it yourself.
Is this legal advice?
No. It helps you put your case clearly and keep it moving. For large sums, a court date or anything you are unsure about, speak to a lawyer or a free advice service where you live.
What if it does not work for me?
You have 14 days to get your money back if it does not do what this page says. Tell us what you asked it and what it returned.
More work and pay
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Ask for Flexible or Remote Work$12Get a yes to remote, hybrid or part-time work. It builds your case, writes the request, answers objections and helps you appeal a no.
Raise a Formal Complaint at Work$12Get a complaint at work taken seriously. It logs what happened, writes the grievance, prepares the meeting and appeal, and says when to get advice.
Raise Your Freelance Rates$12Raise your rates and keep the clients you want. It sets the new rate, plans notice by client, writes the email and answers 'we can't afford it'.
Unpaid Wages or Final Paycheck$12Get paid the wages you are owed. It adds up missing pay, overtime or holiday pay, writes to payroll and finds the right wage claim route.